Returns Policy
You have 30 days to return eligible items for an exchange, refund or store credit.
If the part supplied does not fit the vehicle or intended purpose as described on our website, please contact us so we can arrange the return and appropriate resolution.
Returned items must generally be unused, undamaged and in their original packaging, including supplied accessories and documentation.
Returning an Item
Returns may be accepted within 30 days for exchange, refund or store credit, subject to the condition of the item and the reason for return.
Where an item is being returned due to change of mind, return shipping costs may be the responsibility of the customer.
Returned products should be clean, unused and in saleable condition, with the original packaging, manuals, accessories and other supplied components included.
Three simple steps.
Contact Us
Call OzMotorsport Performance on (02) 4288 8007 during shop hours, 08:00 - 16:30.
Let us know what you are returning and the reason for the return before sending the product back.
Pack the Item Securely
Place the item securely in suitable packaging and make sure all accessories, manuals and other supplied components are included.
Where possible, use the original product and shipping packaging.
Return the Product
Send the parcel using a trackable shipping service so the return can be followed safely back to us.
Once the return has been received and inspected, we will process the applicable exchange, refund or store credit.
Refunds and Exchanges
Refunds and exchanges are processed after the returned product has been received and inspected.
Where a full refund is applicable, the refund will generally be processed back to the original payment method.
Where return shipping is being covered by OzMotorsport Performance, please contact us before returning the item so the appropriate return arrangements can be made.
Warranty
Unless otherwise stated, products sold by OzMotorsport Performance are supplied subject to the applicable manufacturer's warranty and conditions.
A replacement, repair, refund or other remedy may apply where a product:
- Is faulty or not of acceptable quality.
- Is not fit for its intended purpose.
- Does not match the product description or sample.
- Was damaged during delivery.
Proof of purchase may be required when making a warranty claim.
A replacement or refund will generally only be completed after the item has been received and inspected.
Product Condition
Change-of-mind exchanges and returns generally require the product to be clean, unused and in saleable condition.
The original packaging, manuals, accessories and other supplied components should be included.
Electrical components may not be eligible for change-of-mind return once sealed packaging has been opened.
Incorrect or Faulty Products
If you believe you have received an incorrect, damaged or faulty product, please contact us as soon as possible.
Have your order number, product details and any relevant photos or information available so we can investigate the issue quickly.
Contact us before sending it back.
We can confirm the return process, what information we need and the best way to get the item back to us.
Call (02) 4288 8007
